Now that is customer service
I recently bought a book “The JavaScript Anthology: 101 Essential Tips, Tricks & Hacks” from Sitepoint while I was at the Web Directions Conference in Sydney. Note: I did this after being inspired by Jeremy Keith’s two talks on AJAX.
After skimming over the book on the plane back to Melbourne I found a strange anomaly. The book was missing about 50 pages, which, funnily enough were related to AJAX. I was a bit bemused about this situation and decided to email Sitepoint and see what they had to say.
Within an hour of the email I receive an email back politely explaining that there was a problem with the printing run and that they would send me out a new book, no questions asked. Then within the week I received the book on my doorstep. This experience left me in a good mood the whole week.
Well done Sitepoint! If only all customer service experiences were met with such speed, efficiency and politeness.
I will definitely be buying books from them again.
Technorati Tags: sitepoint, wd06, customer service
October 14th, 2006 at 8:58 pm
Hope you find the missing pages helpful, James!
October 15th, 2006 at 12:08 pm
There’s a market for that: “Javascript without the scary new AJAX, for people who want to stay in the dark ages”
October 16th, 2006 at 8:51 am
Mouth of the Customer 10/14/2006…
Welcome to the fifth edition of Mouth of the Customer where, regardless of the size or shape of your mout……
October 16th, 2006 at 6:06 pm
You might be on to something there Nat. Maybe you can hit up Cameron to write another book.
October 19th, 2006 at 8:21 pm
Preved! Nice resourse! Kagdila? I’m medved
July 28th, 2007 at 3:19 am
Thank you, I just wanted to give a greeting and tell you I enjoyed reading your material.
August 18th, 2007 at 2:16 pm
Good customer service is not difficult, Its just a simple reflection of how we want to be treated as customers ouselves,
Great Customer Serice Story - Mark Flintoff
August 26th, 2007 at 10:32 pm
@Mark, I agree with you entirely.